Customer Service: (800) 527-3764

FAQs

Can you help me understand my tracking information?

We want you to feel well-informed about the progress of your shipment. Please refer to the explanation of terms below for clarification:

  • Not Received from Sender - LaserShip has received notification that your shipment will be coming to us from your retailer. We do not yet have your shipment in our delivery network.
  • Arrived at Facility - This scan is an electronic record indicating your shipment has been received at a LaserShip facility.
  • Delivered - Your shipment has reached its destination, and the date and time of delivery have been recorded. Residential deliveries that do not require a signature may be left in a safe place. This could include the porch, side door, back porch, or garage.
  • Attempted - The driver attempted to deliver your shipment but was unable to leave it safely.  Up to three delivery attempts will be made, excluding weekends and holidays.
  • Exception - The shipment is currently within the LaserShip network; however, more information regarding the shipment is needed. Please call us at (800) 527-3764 or contact us here and be sure to include your package tracking number. We will be happy to make the necessary adjustments.
  • Delayed - Your delivery is delayed due to external factors, and will be out for delivery the next business day.  For more information, please call us at (800) 527-3764 or contact us here and be sure to include your package tracking number.
  • On Hold at LaserShip - LaserShip has encountered an issue with your shipment and likely requires more information from you. Please call us at (800) 527-3764 or contact us here and be sure to include your package tracking number. We will be happy to make the necessary adjustments.
  • Return to Sender- LaserShip is returning this shipment to the sender. Reasons may include:
    • A request was made by either the sender or the receiver to return the shipment.
    • A third delivery attempt was unsuccessful.
    • The shipment has a Return Service label.
    • The ship to address is a P.O. Box.
    • The address is incorrect.

How can I get a rate quote?

We'd be happy to help you understand the costs of shipping with us. Send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. and a consultant will contact you quickly.

How can I provide feedback about my delivery experience?

The LaserShip name should be something you feel good about. Click here to let us know how we're doing.

How do I track a shipment?

Online tracking is quick and easy - Locate one of the "track a package" text boxes on our home page, or at the top right of each web page. If you'd rather talk to a human, we'd be happy to assist you at (800) 527-3764.

How late in the day might my shipment arrive?

Shipments arrive until 8:00pm in residential areas, and 5:00pm for businesses. If you are tracking a delivery currently in progress and need more information, please call us with your tracking number at (800) 527-3764.

Is it possible to re-route shipments before they are delivered?

LaserShip has some flexibility to re-route packages in transit. Call our Customer Service Center at (800) 527-3764 or contact us here. We'll do our best to accommodate you.

Is weekend delivery available?

Absolutely! LaserShip facilitates deliveries on Saturdays and Sundays. Contact us here to see what services are available in your zip code.

My tracking says my package was delivered but I cannot find it, what should I do?

For residential shipments not requiring signature, drivers will place shipments in a safe place, out of sight and out of weather. This may include a front or rear porch, a side door, a garage or other covered area. If you are unable to locate your package, call our Customer Service Center immediately at (800) 527-3764 (available Monday through Friday 8:00am to 9:00pm, Saturdays 8:00am to 8:00pm and Sundays 8:00am to 5:00pm) or contact us here. Remember to include your package tracking number.

What are my service options?

E-commerce; Next Day Ground; Same Day Regional Messenger; Global Priority; Routed Distribution; Fleet Replacement; Pool Distribution; DDU Postal Injection

What are your delivery times?

E-retail delivery occurs between 8am and 8pm (businesses by 5pm) Monday through Saturday, with some areas including Sundays.

Same Day Regional Messenger options range from 30 minutes to 4 hours; 24/7/365.

Global Priority is determined by request, available 24/7/365.

What Information is required to set up an account?

Your Name, Your Business Name, Address, Phone, e-mail address, and completed Client Application. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.

What is your holiday schedule?

LaserShip recognizes six major holidays, with limited area coverage provided on these days: New Year's Day; Memorial Day; Independence Day; Labor Day; Thanksgiving Day; Christmas Day.

What is your service area?

LaserShip's Ground Division provides coverage in all major East Coast markets. Our Global Priority division provides worldwide express.

What should I do if I forget my login information?

Select "I forgot my password" below the login area; send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it.; or call our Customer Service Center at (800) 527-3764

Where can I learn about career opportunities with LaserShip?

We hire experienced professionals who are serious about great customer service and enjoy a fast-paced atmosphere. We have numerous positions within operations, customer service, sales, and supply chain. Learn more about the career openings currently available at This email address is being protected from spambots. You need JavaScript enabled to view it..

Where do I login to my account?

There are two places on our home page to login; look for the "login" button on the upper right of the home page, or select "Ship a package" to the right of the home pages main section.

Who can I speak to about business opportunities with LaserShip?

Drivers for LaserShip are Independent Owner Operators. If you are an experienced owner/operator with a cargo van(s) or cube truck(s), we'd like to talk with you. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Bookmark and Share

Laser Tweets

Newsletter Signup

Sign up for our newsletter to get the latest news and press releases.

Customer Service

Main Phone: (800) 527-3764

Monday-Friday 8am - 9pm
Saturday 8 am - 8pm
Sunday 8 am - 5pm

Contact Us

 

Corporate Headquarters
1912 Woodford Road
Vienna, VA 22182

 

How's our site?

 

facebook