We understand the importance of ensuring that every single package reaches your customers on time and undamaged. To achieve this goal, we have implemented a Continual Improvement Program to bring quality assurance to every step in the logistics process, from receipt of shipments through proof-of-delivery.
Our aim is to remove the causes of errors and improve on-time performance by:
- GPS monitoring of shipments
- Detailed data capture of every delivery issue
- Analysis of issues to identify patterns
- Daily conference calls with all operational managers to address issues
- Minimizing variability in Standard Operating Procedures
- Operations Team training
LaserShip is committed to delivering quality service to all of our customers. To that end, we are in the process of working towards Lean 6 Sigma certification.