Customer Service: (804) 414-2590

Quality Assurance


LS sigmaWe understand the importance of ensuring that every single package reaches your customers on time and undamaged.  To achieve this goal, we have implemented a Continual Improvement Program to bring quality assurance to every step in the logistics process, from receipt of shipments through proof-of-delivery.


Our aim is to remove the causes of errors and improve on-time performance by:

  • GPS monitoring of shipments
  • Detailed data capture of every delivery issue
  • Analysis of issues to identify patterns
  • Daily conference calls with all operational managers to address issues
  • Minimizing variability in Standard Operating Procedures
  • Operations Team training

LaserShip is committed to delivering quality service to all of our customers.  To that end, we are in the process of working towards Lean 6 Sigma certification.


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Customer Service

Main Phone: (804) 414-2590

Monday-Friday 8am - 9pm
Saturday 8 am - 8pm
Sunday 8 am - 5pm

Thanksgiving- CLOSED

Contact Us


Corporate Headquarters
1912 Woodford Road
Vienna, VA 22182


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